The chatbot reduces the load on the support service by 20% and more. It will help the Sales Department find the most interested customers!
Chatbot for Sales Optimization
Sellers have to process a huge number of requests, but not every visitor is ready to become a customer.
The chatbot qualifies the user and shares information for making a decision, collects contacts and passes the "warmed up" client to the operator.
So you can work only with customers who are ready to buy!
Chatbot for working with clients 24/7
Buyers can apply both day and night. And if they do not receive a prompt response, they will go to your competitors.
The chatbot is available at any time and from any device, which means that customers will always be able to get up-to-date information.
All buyers receive timely answers to their questions!
Chatbot for helping the support service
Operators have to answer hundreds of similar questions every day. The chatbot will save your employees' time and easily cope with such tasks: it will tell you where the order is located, how to pay for it, and help you deal with frequently asked questions. Don't waste precious time on boilerplate answers!
If the chatbot can't solve the client's problem — it connects the agent. The agent will have a history of correspondence and contacts for comfortable work with the customer.
Chatbot in WhatsApp, Facebook and more
The chatbot works with all Jivo channels:
Chat on site
Apple Business Chat
Connecting the chatbot
Choose the solution from our partners that best suits your budget and tasks. You can connect another platform via our API
For small and medium businesses
NLU: English. Intents: any language
You can build a bot by yourself or through a contractor
The chatbot is fully customizable on the side of our partners: Chatme, Plantt, Aimylogic and JAICP.
Will the agent see the user's correspondence with the bot?
The agent will see the dialog when the bot finishes the conversation, or when the client asks to transfer the chat to an employee. Up to this point, messages do not get into the Inbox.
Why does the bot not appear in the list of employees?
A chatbot is not an agent or employee. This is an integration with the chatbot provider, so it is displayed in the "Integrations" section.
Can I connect social networks and messengers to the chatbot?
Yes, the chatbot works in all channels that connect to JivoChat, except for email and SMS.
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