How to install the chat code on Prestashop

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Method 1: Installation with JivoChat module

Before you begin, you need to download the module from this link.

Then, go to your PrestaShop admin panel and navigate to the Modules section.

Modules -> Add a new module.

Next, open the JivoChat module configuration and connect your JivoChat account.

Make sure to save the settings by clicking „Update (Save)“, and you’re done!

Method 2: Installation with ftp access

You can connect JivoChat to your site through its source files, using an ftp-client.

Navigate to: Main Folder/Themes/Your site template/footer.tpl

Open the footer.tpl file and paste the JivoChat code before the </body> tag.

Make sure to save the settings, and you’re done!

The JivoChat code is available in the JivoChat app, in the Installation section: Manage -> Channels -> Settings -> Installation.

Note: If you have some trouble after installation, try installing the JivoChat code in the header.tpl file as well, before the </head> tag, and save the settings.

Do you still have any questions? Our support team will be more than happy to help you 24×7 in the chat on our site.