Connecting Instagram Direct

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Start receiving Instagram direct messages in Jivo app! Now you can integrate Jivo with your Instagram account.

Requirements for the integration:

First, enable the option „Allow access to messages“ is activated in your Instagram app („Settings“ > „Privacy“ > „Messages“).

After that, open Jivo app and go to „Manage“ > „Channels“:

Select „Instagram“, then press „Add Instagram“ button:

Log into your Facebook account and select the Instagram account you want to connect:

That’s all. Your Instagram account is connected to Jivo and you will be receiving all direct messages as incoming chats in your Inbox. Also, we will notify you when someone posts a story mentioning your Instagram account or someone replies to one of your stories.

Do you still have any questions? Our support team will be more than happy to help you 24×7 in the chat on our site.