Integrate JAICP with Jivo and let a bot deal with incoming chats. The bot will handle new dialogues and drop them in Inbox if it runs out of answers so that your agents can carry on.
Bot’s chat history can be found in „Contact Center“ > „All“ in the Jivo app.
The first step to enable the integration is to sign up in JAICP.
After you submit the registration form you’ll be contacted by a JAICP manager and get assistance with setting up the bot.
On the last step, you’ll get the bot API key that you need to connect the bot to Jivo. You can ask JAICP support for it as well as get it in JAICP control panel > „Channels“ section.
When you have the token in hand, go to your Jivo app > „Manage“ > „Integrations“ and select „JAICP“.
Enter the bot’s name, upload a picture, and select which channels you want to apply the bot for. When all is set, press „Save“.
The integration is now completed. You’ll see the bot under „Connected integrations“. You may always change its settings by hovering your mouse over the integration > „Options“.
Done! You may now test your bot to make sure it works as desired.