How to use reCAPTCHA

Included for free in plans

Use our integration with reCAPTCHA v3 to prevent spam bot attacks on your chat without any user interaction.

How reCAPTCHA v3 works in JivoChat

1. Instead of showing a CAPTCHA challenge, reCAPTCHA v3 returns a score in range from 0.1 to 0.9 for each user that represents how likely it is that it is a bot. The closer the score to 0 the more likely that the user is a bot.

2. In JivoChat settings you set up a threshold score, i. g. 0.6. Users below this threshold will receive "Not delivered" error when trying to send a message in chat and the message will not be sent to your agents.

This feature blocks only automated messages. To block spam from real people use the "Report spam" button in chats. It will block users by their IP.

How to integrate reCAPTCHA with JivoChat

To connect reCAPTCHA v3 to the chat on your site open JivoChat app and navigate to Manage > Channels > Settings (under the site name) > CAPTCHA integration.

Activate CAPTCHA on the opened tab.

Go to reCAPTCHA admin console to collect API keys for the integration.

Set a label to identify the site in the future, select reCAPTCHA v3 for reCAPTCHA type and specify domain(-s) of the site(-s) where you want to use reCAPTCHA.

Add owners email addresses if necessary and accept the reCAPTCHA Terms of Service. Then press "Submit".

After that you will get Site key and Secret key for the integration.

Copy the keys and put them in the corresponding fields in the JivoChat panel.

Set a threshold score from 0.1 to 0.9 in the field below. We will block the chat for the users whose scores are below this number. For example, you can set 0.6 to allow most of the users chat with you and still block automated interactions.

After it’s done, press "Save".

Done. From now on reCAPTCHA will protect your chat from bot attacks without disturbing real customers.

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